Frequently Asked Questions about pust1

You must be at least 21 years old to register and play on pust1. This applies to all game types on the platform without exception. Age is verified as part of the registration and KYC process. Any account found to belong to a player under 21 will be closed immediately.

No. Each player is permitted one active account on pust1. Creating multiple accounts is a violation of the Terms & Conditions and will result in all associated accounts being suspended. If you have lost access to your account, contact support at [email protected] rather than creating a new one.

Contact the pust1 support team at [email protected] with the email address and Philippine mobile number linked to your account. The team will verify your identity and assist you with regaining access. For security reasons, password resets are handled through verified support channels.

pust1 is designed for and directed at players based in the Philippines. The platform operates in Philippine Peso (PHP) and uses local payment channels. Players are responsible for ensuring that online gaming is permitted in their location before registering. pust1 does not accept registrations from jurisdictions where online gaming is prohibited.

Withdrawal processing times vary depending on the channel used and whether your account has completed KYC verification. Generally, local e-wallet withdrawals are faster than bank transfers. If your withdrawal is taking longer than expected, contact support at [email protected] with your transaction details for an update.

Yes. KYC (identity verification) is required before your first withdrawal can be processed. You will need to submit a valid Philippine government-issued ID — such as a PhilSys ID, passport, or driver's licence — and the details must match your registered account information. This is a one-time process. Once verified, future withdrawals are processed without repeating the full KYC steps.

Withdrawals are generally returned to the same payment account used for your deposit. This is a standard measure to prevent fraud and protect players. If you need to update your payment details, contact support at [email protected] before requesting a withdrawal.

pust1 covers a broad range of sports markets with a focus on what Filipino players follow most — basketball (PBA and NBA), volleyball, boxing, football, and esports. International leagues and tournaments across multiple sports are also available. Live betting markets are open during active events. Head to the Sports section to see current markets.

Yes. The pust1 platform is fully optimised for mobile browsers. Whether you are on Android or iOS, you can access the full game library — slots, live casino, sports betting, and bingo — directly from your phone's browser without needing to download a separate app. The experience is consistent whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines.

Slot games and other RNG-based titles on pust1 use certified random number generation to determine outcomes. Each spin or game round is independent — past results have no effect on future outcomes. Online gaming involves financial risk and outcomes cannot be predicted or guaranteed. Playing within a budget you are comfortable with is always the recommended approach.

All transactions, balances, game wagers, and payouts on pust1 are in Philippine Peso (PHP). There is no currency conversion involved for players based in the Philippines. Your account wallet displays your balance in PHP at all times.

KYC stands for Know Your Customer. It is a standard process used by online financial and gaming platforms to verify the identity of their users. On pust1, KYC requires you to submit a valid Philippine government-issued ID before your first withdrawal. It confirms that the person behind the account is who they say they are, protects against fraud, and ensures that payouts reach the right person.

Contact pust1 support immediately at [email protected]. The support team can review recent login activity, flag suspicious access, and temporarily secure your account while the matter is investigated. Change your password as soon as you regain access. Never share your password with anyone — pust1 staff will never ask for your password through any channel.

OTP (one-time password) verification may be triggered when pust1 detects a login from an unfamiliar device or location, or when you perform a sensitive account action. The OTP is sent to your registered Philippine mobile number. If you are not receiving OTPs, ensure your registered number is current and has network signal. If the issue persists, contact support at [email protected].

You can request self-exclusion through your account settings under the Responsible Gaming section. Choose the exclusion period (from one month up to five years), confirm, and the exclusion takes effect immediately. During this period, you cannot log in, deposit, or play. Self-exclusion cannot be reversed before the period ends. If you need help with the process, contact [email protected].

Yes. pust1 allows you to set deposit limits on a daily, weekly, or monthly basis from your account settings. Once the limit is reached, further deposits are blocked until the period resets. Reducing your limit takes effect immediately. Increasing it requires a mandatory waiting period before the new limit becomes active — this is intentional, to give you time to reconsider.

Point expiry terms are detailed in the VIP programme conditions available on the VIP page. If you have a specific question about your points balance or tier status, you can also contact support at [email protected] for a direct answer based on your account.

Not at all. The pust1 VIP programme has multiple tiers, and even entry-level tiers come with benefits. Progress is based on consistent activity rather than single large transactions. Whether you play casually from Quezon City a few times a week or prefer daily sessions, your participation contributes to your VIP progress. Visit the VIP page for full tier details.